How to Guide: Data Collection for Local Directgov Programme

• Local DirectGov    Programme
• Top 5 Benefits for Local    Authorites
• What Data is Needed for     Phase 2?
• How to Collect the data
• Manual Data Collection
• CSV Files (Spreadsheet)    Data Collection
• XML Data Collection
• Guidance on Selecting    and Entering URLs into    the esd-toolkit
• Sustaining the Links    with Local Directgov
• What Support will you    get?
• The Role of the    Portals/LGOL Consortiums
• Key Dates
• Metadata
• Overview of Technical    Approach for Local    DirectGov
• Using a CMS to Provide    the Required Data
• Sources of Information
• Appendix A. Local    DirectGov Projects
• Appendix B. FAQ
• Appendix C. Who's Who in    the Local DirectGov    Programme?
• Appendix D. Customer    Journey
• Appendix E. An    Introduction to    Metadata
• Appendix F. Controlled    Lists
• Appendix G. List of    Engagement Support    Assignments

MANUAL DATA COLLECTION

How to input data manually into the esd-toolkit for the Local Directgov Programme.

Access Channels

Adding Data Manually to Access Channels

Further Information

OUR OBJECTIVES To improve accessibility to public services via the Internet by bringing together Directgov and Local Authority online services into a single offering: www.direct.gov.uk We are collecting data for priority services by 9 December 2005 and for a further set of services by 17 March 2006.

Access Channels

Generally, in the esd-toolkit, access channels are the means by which interactions have been e-enabled. It is perfectly valid to have more than one access channel (website, call centre and face-to-face) for each interaction against the Local Government Service List (LGSL) service to show all the different ways the interaction is enabled.

Local Directgov deals only with the website access channel. The URL of the website page for a particular service/interaction is recorded in the esd-toolkit against access channel 1. The URLs may be added to the esd-toolkit 'manually' by visiting each service separately or in bulk by uploading a CSV (Comma Separated Values) delimited file (see Factsheet 4).

Adding Data Manually to Access Channels

All services are organised in a structured way, known as a tree. Each authority can configure the tree to reflect their own organisation. This is known as the local tree. A Local Authority Officer can go to their local tree, click 'search' and type in the Local Government Service List number. Once the service is located they can then add an interaction to that service - in this case the interaction is 'Web Access Channel' when the relevant URL has been entered to the service the changes can be saved.

For Local Directgov, it is expected that all 'e-enabled' access channels (ones with e-enabled dates in the past) will also have a Web site URL filled in if the channel is Web based.

Further Information

If you have any queries about Local Directgov and how it relates to your own Local Authority, please use the online forum at:

http://www.esd-toolkit.org/forums/viewforum.php?f=144 or contact your Local Directgov Engagement Support Officer (ESO).

For further information please contact your Local Directgov Engagement Support Officer. Click on the link below to see which Engagement Support Officer is working with your Local Authority: www.ldghowto.org.uk/21.htm